Privacy Policy

Last updated: 30 March 2026

This Privacy Policy explains how Sonixine Wellness Labs SRL ("Sonixine", "we", "us" or "our") collects, uses and protects your personal data when you visit and use the website sonixine.net (the "Website") and when you purchase our product Sonixine (Cardio A) or contact us.

1. Data Controller

The data controller responsible for processing your personal data is:

Sonixine Wellness Labs SRL
Website: sonixine.net
Email: [email protected]

2. Personal Data We Collect

2.1 Data you provide to us

We may collect the following personal data when you voluntarily provide it to us:

Account and order details: name, surname, billing address, shipping address, email address, phone number, order details, chosen payment method (no full payment card data processed by us).
Communications: content of your messages when you contact us by email, contact form or phone, and any information you choose to share.
Newsletter and marketing: email address and your marketing preferences when you subscribe to our newsletter or other communications.

2.2 Data collected automatically

When you visit our Website, certain data may be collected automatically, such as:

IP address and approximate location (city/region level, where allowed by your device/browser).
Device information (browser type and version, operating system, device type).
Usage data (pages visited, time and date of visit, time spent on pages, referring websites, click paths).

This information is generally collected through cookies and similar technologies. For more details, please see our Cookies section below.

3. How We Use Your Data

We use your personal data only for specific, lawful purposes and where we have a legal basis to do so. We may use your data for the following purposes:

To process your orders: manage purchases of Sonixine (Cardio A), process payments through our payment partners, arrange delivery, send order confirmations and updates, and handle returns or refunds.
To provide customer support: respond to your requests, questions or complaints and provide after-sales support.
To communicate important information: send service-related messages, such as changes to our terms, policies or product information relevant to your purchase.
To improve our Website and services: analyse how visitors use our Website, fix problems, and optimise content and user experience.
Marketing communications (with your consent, where required): send newsletters, special offers, product updates and information about promotions related to Sonixine and other products by Sonixine Wellness Labs SRL.
Legal and security purposes: prevent fraud, enforce our terms, comply with legal obligations, and protect our rights and the rights of others.

4. Legal Bases for Processing (EU/EEA Visitors)

If you are located in the European Union or European Economic Area, we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

Contract performance: to process and deliver your orders and provide customer support.
Legal obligation: to comply with accounting, tax and other mandatory legal requirements.
Legitimate interests: to improve our services, prevent fraud, secure our Website, and communicate with you about similar products you have already purchased, where allowed by law.
Consent: for sending certain marketing communications and for using non-essential cookies, where required. You can withdraw your consent at any time.

5. How We Share Your Data

We do not sell your personal data. We may share your personal data with trusted third parties only when necessary and under appropriate safeguards:

Service providers: such as payment processors, courier and logistics companies, IT hosting providers, email and newsletter platforms, analytic tools, and customer support tools.
Professional advisors: such as lawyers, accountants or auditors, when necessary for legitimate business purposes.
Authorities: if required by law or to protect our legal rights, respond to legal process or cooperate with public authorities.
Business transfers: in the context of a merger, sale of assets, restructuring or acquisition, where your data may be transferred as part of the transaction, subject to appropriate protections.

These third parties only receive the data necessary to perform their services and are required to keep your data confidential and secure.

6. International Transfers

Some of our service providers may be located outside your country, including outside the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the European Commission or other equivalent mechanisms, to protect your personal data in line with applicable data protection laws.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. In general:

Order and billing data are kept for the period required by tax and accounting laws.
Customer service communications are kept for as long as needed to manage your request and for a reasonable period afterwards.
Marketing data is kept until you unsubscribe or withdraw your consent, or until the data is no longer needed.

When data is no longer required, we will delete it or anonymise it in a secure manner.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of access: to obtain confirmation whether we process your personal data and receive a copy.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your personal data in certain circumstances.
Right to restrict processing: to request that we limit the use of your data in specific cases.
Right to data portability: to receive your data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.
Right to object: to object to certain processing activities based on legitimate interests, and to object at any time to processing for direct marketing.
Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

If you believe your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection authority.

9. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience, analyse traffic and remember your preferences. Cookies are small text files stored on your device when you visit a website.

9.1 Types of cookies we may use

Strictly necessary cookies: required for the Website to function properly (e.g., shopping cart, checkout, security).
Performance and analytics cookies: help us understand how visitors use our Website so we can improve it.
Preference cookies: remember choices such as language and display settings.
Marketing cookies: used, where applicable, to deliver more relevant advertising and measure campaign performance.

9.2 Managing cookies

You can manage or disable cookies through your browser settings. However, if you block certain cookies, some parts of the Website may not function properly. Where required by law, we will ask for your consent before using non-essential cookies.

10. Security of Your Data

We implement reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuous improvement of our security practices.

11. Children’s Privacy

Our Website and our products are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us so we can delete such information as soon as reasonably possible.

12. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we make material changes, we will post the updated policy on this page and update the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us at:

Email: [email protected]
Website: sonixine.net